Refund Policy

You get a full refund if

• We never delivered your order.
• We cannot supply the item you paid for and you do not want a replacement.
• You were charged twice for the same order.
• The payment was not made by you and you report it to us.

We cannot refund

• Orders already delivered and accepted in game.
• Items lost, traded away, or removed after delivery.
• Time already used on an active Discord role subscription.
• Accounts banned for breaking our Terms of Service or Acceptable Use Policy.

How to ask for a refund

Open your order in your orders and message us in the ticket, or email support@atlasblox.com with your order number. Requests must be made within 14 days of payment.

How long it takes

We answer within 24 hours. Approved card refunds go back to the card you paid with and usually land in 5 to 10 business days. Crypto payments are refunded in the same coin to a wallet address you give us, minus the network fee, because crypto payments cannot be reversed.